Great service - slight delay handled really well

Great service: booked a currency sale for some Omani Rials & took them to the London Bridge office. All good, except some of the new Omani notes I had been given were not on the Ace-FX system, so they could not initially identify them. Instead, I was given a receipt & the notes were sent to head office overnight for checking. As agreed, I had a call the next morning to say all were good, and when I returned to complete the sale, they gave me the new rate for the day, which improved the exchange in my favour. So, a slight hiccup, but couldn't have been solved in a more helpful & direct way, so I was happy with the service.